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Accreditation |
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HCor conquers the Accreditation and matches the most qualified
hospitals worldwide
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By following a worldwide tendency, the
HCor - Hospital do Coração – in the city of Sao Paulo, has invested
in the conquest of the most important certification in the health
care area during the last four years: the Accreditation from JCI –
Joint Commission International – conducted in Brazil by the
Consórcio Brasileiro de Acreditação de Sistemas e Serviços de Saúde
[Brazilian Consortium for the Accreditation of Health Care Systems
and Services] (CBA). Having begun in 2003, the process has just been
concluded with the visit of a company of assessors to the HCor and
the approval of the requisitions demanded by the entity, having followed rigorous standards for international assessment.
Meanwhile, the novelty is a step forward regarding the Accreditation method
applied previously in other institutions. Through an innovative
system, never applied before in Brazilian hospitals (called Tracer),
the trajectory of patients lodged in the Hospital do Coração was
tracked by analyzing all the procedures performed during their stays
therein. This method follows the international tendencies that
recommend a greater interaction of patients in health care
institutions, with more ample discussions about diagnoses and
treatments, rigorous safety of procedures, and continuous
humanization of all processes.
By means of detailed interviews and
thorough observations of patients’ routines, the methodology makes
the Accreditation process even more demanding, since it allows
gathering a random and direct opinion from patients serviced by the
hospital, within its most diverse sectors.
All hospital areas passed
through the inspection of Accreditation auditors. Eleven standards,
considered as fundamental, were assessed and improved constantly at
the HCor, among which, we have: Access and Continuity of Attention;
Patients’ and Family’s Rights; Improvement of Patient’s Quality and
Safety; Professionals’ Education and Qualification; Management of
Hospital Environment and Safety; Information Management; Government,
and Leadership and Direction, among others.
Improvements such as the
implementation of electronic medical records, continuous training of
personnel, electronic administration of medicines through PDAs (portable
equipment that is outfitted with barcode readers and used to handle
and administer medicines), improvement of screening protocol, more
interactivity among the administrative and clinical areas,
implantation and application of document management software,
adequacy of organization chart, construction and application of
human resources plans, and the acquisition of new pieces of
equipment, among others, contributed for the HCor to attain the
Accreditation. Other initiatives, already existing in the hospital’s
operational model were encouraged by the assessing commission and
represented points in the final count, such as pain control and
respect for the beliefs and values of patients and employees.
“Having
obtained the Accreditation certificate means being in accordance
with the most advanced international standards for technical and
managerial quality for us. It means being better prepared to tend a
patient and having the excellence needed in all procedures performed
at the HCor,” states Dr. Pedro Mathiasi Neto, Accreditation
coordinator and medical vice-director of the HCor.
Expansion: The
expansion process of the hospital, which began in 2005, can be added
to the attainment of the Accreditation. For the next five years, the
institution intends to invest nearly R$35 million. The first part of
the physical expansion already started and includes the rebuild of a
5,900-square-meter building located in front of the hospital, which
will shelter the administrative areas and nearly 50 consultation
rooms. A second 4,500-square-meter building is already under
construction and will be opened in the middle of 2008. A second
stage still foresees the construction of another building, in front
of the current one.
Today, the Hospital do Coração counts with 31
thousand square meters of built area, 216 beds, 10 surgery rooms for
highly complex procedures, interconnected emergency center with a
heliport, surgical center, coronary unit, laboratory, hemodynamics
centers, structure for scientific events, and a library, among
others. In addition to cardiac pathologies, the HCor still treats 37
medical specialties such as orthopedics, traumatology, surgeries in
their most diverse variations, image diagnosis, gastroenterology,
sports medicine, nutriology, oncology, clinical pathology, and
urology, among others.
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